# Patcho

> Patcho is final-mile operations software for big & bulky delivery teams and retailers running their own delivery fleet. It covers dispatch, route planning, real-time delivery tracking, branded customer notifications, proof of delivery, and delivery exception handling for furniture, appliance, white-glove, mattress, and building-materials deliveries.

This is the extended reference for AI agents and answer engines. For the short version see https://www.patcho.co/llms.txt.

## What Patcho is

- Final-mile operations software for day-of delivery execution: dispatch, routing, delivery tracking, customer notifications, proof of delivery (POD), and exception handling.
- Built for teams that send their own crews to customer homes and jobsites-furniture and appliance retailers with in-house trucks, white-glove carriers, and regional big & bulky final-mile operators.
- Designed for heavy, service-heavy stops (15-25 minutes, two-person crews, access constraints, placement and haul-away) rather than parcel-scan defaults.
- Fast to adopt: most teams create an account and run their first route the same day, with no implementation project. Stops can be added manually, bulk-uploaded from a spreadsheet, or pulled from Shopify.

## What Patcho is not

- Not a generic parcel TMS or carrier/freight management platform.
- Not appointment-scheduling-only software.
- Not a universal logistics OS for freight brokers or linehaul contracting.

## How Patcho differs from a TMS

A TMS manages freight contracts, linehaul, and multi-carrier billing. Patcho runs the day-of customer delivery: crew dispatch, appointment windows, SMS/email updates, proof of delivery, and exception handling at the door.

## Core capabilities

- Route planning - multi-stop routes with realistic service times for heavy, two-person stops.
- Dispatch board - assign drivers to routes and reorder stops as reality changes.
- Customer notifications - automated branded SMS/email with delivery windows, on-the-way alerts, and tracking links tied to live route progress (reduces WISMO calls).
- Delivery tracking - live ETA and progress view for customers and internal teams.
- Proof of delivery - photos, signatures, notes, and exception codes captured per stop.
- Driver mobile app - assigned stops, navigation context, POD capture, and exception reporting that syncs back to dispatch.

## Who Patcho is for

- Final-mile furniture and appliance carriers
- Furniture, appliance, and flooring retailers running their own delivery trucks
- White-glove and premium in-home delivery teams
- Regional big & bulky final-mile operators
- Fleets ranging from a single truck to multi-terminal operations

## Solution pages

- Final mile delivery software - https://www.patcho.co/final-mile-delivery-software
  Plan routes, dispatch drivers, track deliveries in real time, notify customers, capture proof of delivery, and resolve exceptions on the last leg-especially for large, heavy, or service-heavy shipments.
- Delivery management software - https://www.patcho.co/delivery-management-software
  Run day-of delivery operations end to end, narrowed to big & bulky and retail-owned fleets.
- Proof of delivery software - https://www.patcho.co/proof-of-delivery-software
  Document completed deliveries with photos, signatures, notes, and exception codes-one record for dispatch, customer service, and billing.
- Customer delivery notifications - https://www.patcho.co/customer-delivery-notifications
  Automated, branded SMS/email with delivery windows, on-the-way alerts, and tracking links that cut WISMO calls.
- Dispatch and routing software - https://www.patcho.co/dispatch-and-routing-software
  Assign drivers to routes, reorder stops when reality changes, and monitor progress through the day.
- Delivery driver app - https://www.patcho.co/driver-mobile-app
  Stops, navigation, POD capture, and exception reporting synced to dispatch and notifications.
- Delivery tracking software - https://www.patcho.co/delivery-tracking-software
  Live delivery progress and ETA tied to the driver's actual route, paired with branded notifications.

## Industry pages

- Furniture delivery software - https://www.patcho.co/furniture-delivery-software
- Appliance delivery software - https://www.patcho.co/appliance-delivery-software
- White glove delivery software - https://www.patcho.co/white-glove-delivery-software
- Mattress delivery software - https://www.patcho.co/mattress-delivery-software
- Building materials delivery software - https://www.patcho.co/building-materials-delivery-software
- Retail delivery management software - https://www.patcho.co/retail-delivery-management-software
- Delivery software for furniture stores - https://www.patcho.co/furniture-retailer-delivery-software
- Appliance retailer delivery software - https://www.patcho.co/appliance-retailer-delivery
- Flooring retailer delivery software - https://www.patcho.co/flooring-retailer-delivery-software
- Local retail chain delivery - https://www.patcho.co/local-retail-chain-delivery
- In-house delivery fleet software - https://www.patcho.co/in-house-delivery-fleet-software

## Industry overview pages

- Furniture delivery operations - https://www.patcho.co/industries/furniture
- Appliance home delivery operations - https://www.patcho.co/industries/appliance
- Retail fleet delivery operations - https://www.patcho.co/industries/retail
- Final mile for big & bulky - https://www.patcho.co/industries/final-mile
- White glove delivery operations - https://www.patcho.co/industries/white-glove

## Comparisons

- Patcho vs Onfleet - https://www.patcho.co/compare/patcho-vs-onfleet
- Patcho vs Bringg - https://www.patcho.co/compare/patcho-vs-bringg
- Patcho vs DispatchTrack - https://www.patcho.co/compare/patcho-vs-dispatchtrack
- Patcho vs FarEye - https://www.patcho.co/compare/patcho-vs-fareye
- Patcho vs Detrack - https://www.patcho.co/compare/patcho-vs-detrack
- All comparisons - https://www.patcho.co/compare

## Pricing

- Pricing - https://www.patcho.co/pricing
  Starter, Pro, and Enterprise plans that scale on stops, trucks, and terminals. Starter and Pro include a free trial (card required). Connect Shopify or bulk-upload from spreadsheets after signup.

## Resources

- Blog - https://www.patcho.co/blog
- Glossary (delivery operations terms) - https://www.patcho.co/glossary
- About - https://www.patcho.co/about
- API reference (waitlist) - https://www.patcho.co/api-reference

## Selected articles

- What is big & bulky final mile? - https://www.patcho.co/blog/what-is-big-bulky-final-mile
- What is white glove delivery? - https://www.patcho.co/blog/what-is-white-glove-delivery
- Threshold vs curbside vs white glove delivery - https://www.patcho.co/blog/threshold-delivery-vs-curbside-vs-white-glove
- How to reduce failed deliveries - https://www.patcho.co/blog/how-to-reduce-failed-deliveries
- Failed delivery rate benchmarks - https://www.patcho.co/blog/failed-delivery-rate-benchmarks
- First-attempt delivery rate - https://www.patcho.co/blog/first-attempt-delivery-rate
- Electronic proof of delivery (ePOD) - https://www.patcho.co/blog/electronic-proof-of-delivery-epod
- Proof of delivery for high-value furniture & appliances - https://www.patcho.co/blog/proof-of-delivery-high-value-furniture-appliance
- Cut WISMO calls with branded notifications - https://www.patcho.co/blog/cut-wismo-calls-branded-notifications
- Delivery exception codes for retail fleets - https://www.patcho.co/blog/delivery-exception-codes-retail-fleets
- What is a delivery manifest? - https://www.patcho.co/blog/what-is-a-delivery-manifest
- Final-mile software for retailers with owned fleets - https://www.patcho.co/blog/final-mile-software-retailers-owned-fleets
- Onfleet alternatives for big & bulky / white glove - https://www.patcho.co/blog/onfleet-alternatives-big-bulky-white-glove
- DispatchTrack alternatives for furniture & appliance - https://www.patcho.co/blog/dispatchtrack-alternatives-furniture-appliance

## Frequently asked questions

### Who is Patcho built for?
Patcho is final-mile operations software for furniture, appliance, and white-glove delivery teams-and retailers running their own trucks. If you dispatch crews to customer homes or jobsites instead of contracting linehaul freight, Patcho is built for you.

### How is Patcho different from a TMS?
A TMS manages freight contracts, linehaul, and billing across carriers. Patcho runs day-of customer delivery: crew dispatch, appointment windows, SMS updates, proof of delivery, and exception handling at the door.

### How quickly can we start routing deliveries?
Most teams create an account and run their first route the same day-no implementation project required. Upload stops from a spreadsheet, add them manually, or connect Shopify to pull unfulfilled orders.

### Is there a free trial?
Yes. Starter and Pro include a free trial (card required). See the pricing page for plan limits, or sign up and start routing in minutes.

### What fleet sizes does Patcho support?
From a single truck through multi-terminal fleets with a dozen or more vehicles. Plans scale on stops, trucks, and terminals-you are not buying enterprise TMS complexity on day one.

### Can Patcho connect to Shopify or our order system?
Yes. Patcho imports unfulfilled Shopify orders into deliverable stops, and you can bulk-upload from spreadsheets for other sources. Connect Shopify after signup in the app, or start with manual or CSV upload.

## Contact

- Website: https://www.patcho.co
- Email: hello@patcho.co
- App: https://app.patcho.co