About
Built for operators, not freight brokers
Patcho is final-mile operations software for big and bulky delivery teams and retailers running their own delivery fleet.
Patcho exists because final-mile delivery teams and retailers with their own trucks need execution software that matches how deliveries actually run-in-home service levels, two-person crews, narrow windows, and constant customer communication-not generic parcel scan events.
We focus on furniture, appliance, white glove, building materials, and retail-owned fleets. That focus keeps the product honest: dispatch, routing, notifications, proof of delivery, and exceptions for the last mile.
The team behind Patcho has dispatched real final-mile routes-two-person crews, in-home installs, returns on the same plan, and the WISMO calls that follow a missed window. We build for that day, not a parcel-hub abstraction of it.
What operators track with Patcho
92%+
On-time delivery rate operations teams target by route and crew
30-50%
Reduction in customer status contacts with proactive notifications
<5%
Failed delivery rate target for well-run final-mile fleets
Who builds Patcho
Operators and product leads who have run final-mile delivery, not just written about it.
Marcus Reyes
Head of Delivery Operations, Patcho
Former regional final-mile operations manager for furniture and appliance fleets. Marcus has dispatched two-person crews across multiple metros and writes about big & bulky execution.
Dana Whitfield
Retail Fleet Strategy Lead, Patcho
Spent a decade running in-house delivery for a regional furniture chain before joining Patcho. Dana focuses on retailer-owned fleet economics and customer experience.
Priya Nair
Product Lead, Driver & POD, Patcho
Leads the driver app and proof-of-delivery product areas. Priya works directly with dispatchers and drivers on exception handling and POD evidence standards.
Questions? Reach us at hello@patcho.co.
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See how Patcho fits your operation
Walk through dispatch, customer notifications, and proof of delivery with our team - or start free and route your first day in minutes.