Privacy Policy

1. Introduction

Patcho Inc. ("Patcho," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery management platform, including our web application and mobile driver application (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password
• Driver Information: Driver name, contact details, license information, and employment status
• Customer Information: Recipient names, delivery addresses, contact information, and special delivery instructions
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Location Information

When using our mobile driver application, we collect precise geolocation data to:

• Provide turn-by-turn navigation to delivery locations
• Track delivery progress and estimated arrival times
• Verify on-site arrival and departure times
• Optimize delivery routes

Location data is collected only when the driver app is in use and can be disabled in your device settings, though this may limit app functionality.

2.3 Proof of Delivery Information

Our Services collect:

• Photographs of delivered packages or delivery locations
• Digital signatures
• Delivery notes and timestamps
• Status updates and completion confirmations

2.4 Usage and Technical Information

We automatically collect information about your use of our Services, including:

• Device information (type, operating system, unique device identifiers)
• IP address and browser type
• App usage patterns and feature interactions
• Performance data and error reports
• Session duration and frequency of use

3. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Process deliveries, schedule appointments, manage routes, and coordinate driver assignments
• Communication: Send delivery notifications, appointment confirmations, status updates, and customer service communications via SMS, email, or push notifications
• Improve Services: Analyze usage patterns, optimize routing algorithms, and enhance user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal obligations, resolve disputes, and enforce our agreements
• Business Operations: Process payments, maintain records, and provide customer support

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage (Supabase, Vercel)
• Payment processing
• SMS and email delivery services
• Mapping and geocoding services (MapTiler, Google Places API)
• Push notification services
• Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.3 Within the Delivery Network

Information necessary for delivery operations (such as recipient addresses, contact information, and delivery instructions) is shared between authorized users within your organization and assigned drivers.

4.4 Legal Compliance

We may disclose your information if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Patcho, our users, or others.

4.5 Business Transfers

If Patcho is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain business records and operational data

Delivery records, including proof of delivery photos, are typically retained for at least 12 months or as required by applicable regulations. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal information and receive it in a structured, commonly used format.

7.2 Correction

You can update or correct your information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (such as records required for compliance purposes).

7.4 Opt-Out

• Marketing Communications: Unsubscribe from promotional emails via the link in each message
• Push Notifications: Disable in your device or app settings
• Location Services: Disable in your device settings (may affect app functionality)

7.5 Object to Processing

You may object to certain types of processing of your information, particularly for marketing purposes.

To exercise any of these rights, please contact us at privacy@patcho.co.

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@patcho.co.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate measures to ensure that your information receives adequate protection wherever it is processed, including through standard contractual clauses and other approved transfer mechanisms.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@patcho.co.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of a contract, compliance with legal obligations, protection of legitimate interests, and your consent where required.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Analyze usage patterns and improve our Services
• Provide personalized content and features
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: