White-glove delivery is choreography, not just delivery. The differentiator is consistency: the same crew quality, placement standard, and documentation on every premium stop. This checklist standardizes that choreography for retail and carrier operations so the experience does not depend on which crew shows up.
Before the route
- Tag each stop with its service level (white glove vs threshold)
- Assign a trained two-person crew to white-glove stops
- Buffer 45–90+ minutes for placement, unpack, and light assembly
- Confirm access: stairs, elevators, parking, and any building rules
- Send a premium, branded pre-delivery notification with a narrow window
At the door
- Protect floors and walls during the carry
- Place the item in the customer's room of choice
- Complete light assembly and remove debris and packaging
- Walk the customer through the finished placement
Documentation
- Capture placement photos from multiple angles
- Note condition and any pre-existing issues
- Collect signature where the service level requires it
- Log any exception with a standardized code and evidence
After the stop
- Trigger the completion notification to the customer
- Surface any follow-up (claim, second visit) to dispatch immediately
- Review white-glove performance weekly by crew
Operator takeaway
Premium service is repeatable only when the software enforces the service level instead of leaving it to memory. Build the checklist into white glove delivery software, and back it with proof of delivery.